Frequently asked questions.
Below you will find questions we often receive from customers. Can't find your answer? Contact us and ask your question!
Do you have a question?General
The delivery time for products from the Nilson collection is 8 weeks. Some items have a shorter delivery time.
Mattress firmness is determined by the springs used in the mattresses. The firmness of the springs is determined by the thickness of the springs. The best mattress to choose depends on your weight, height and personal preference. As a guideline, we use the following categories: up to 75 kg: Medium, from 70 - 90 kg Firm, above 90 kg Extra Firm.
How long a bed lasts depends on the materials used in the bed. In general, a bed built from sustainable (natural) materials will last longer than a bed built from modern materials. A Nilson bed with natural materials normally lasts around 25 years.
All products from the Nilson collection can be made to measure. You are also welcome to bring your own design to Nilson.
All headboards can be fitted with lighting and switches. The headboard will need to be adjusted in some cases. For more specific information about lighting in headboards, please contact us.
The price of a Nilson bed depends on the dimensions, the materials used and the design. For example, a bed with natural materials is more expensive than one with modern materials. For more information, we recommend that you contact us.
Your purchase receipt is also proof of warranty. We offer a ten-year warranty on spring and frame breakage. Three year expiring warranty on other parts, except fabric and leather.
Care and Use of bed/mattress
Give yourself a few months to get used to your new sleeping comfort such as mattress, duvet and pillow.
Turn mattress and top mattress quarterly. This way they are evenly loaded and materials have a chance to recover. When turning your mattress, always keep the head end in place. This is because of the shoulder zone incorporated in the mattress. In addition, ensure good ventilation in the bedroom. Natural materials in the (top) mattress flatten over time and form spots. This is a property of these materials.
Most materials require professional cleaning. Please contact Nilson in advance for the right advice.
Wood can be cleaned with a soft, slightly damp cloth without detergents.
Then wipe with a dry cloth.
It is best to shake your duvet and pillow daily and air them out regularly.
After sleeping, leave the duvet to cool for a while. For cleaning, see the label on the product.
Care of bed linen
We recommend that you wash the bed linen before using it. After washing, the fabric will 'breathe' better. The shrinkage will be eliminated from the fabric and the items will fit perfectly.
For washing instructions, please refer to the label with the washing instructions. After washing, remove the items from the machine as soon as possible. When using a dryer we recommend a short program so that the items are not completely dry. Afterwards you can hang them up to dry out. This way the fabric will wrinkle less and stay beautiful longer. The high heat and movement in the dryer breaks down the cotton fibers, reducing the durability of the fabric.
Use a quality detergent, without optical bleach and definitely without chlorine. We recommend using liquid detergent to avoid stains. If the water is calcareous, we recommend the use of an anti-scaling agent, especially for dark colours. Use of a fabric softener is not recommended.
The most important thing in case of stains is to remove them as soon as possible. The longer the stain sits in the fabric, the harder it is to remove. The stains should be removed with cold water. Do not wash the items until the stain has been removed, especially for blood stains. If you wash and/or iron a stained article with warm water, the stain will be fixed and can no longer be removed.
We recommend ironing bed linen (slightly) damp, especially fabrics made of 100% linen. For a perfect result, after making the bed, dampen the linen with a spray (with clean water). When the fabric dries, you have perfectly smooth bed linen.